tech/cisco/collaboration

COLLABORATION

Cisco collaboration — Webex cloud, CUCM on-prem telephony, Unity Connection voicemail, UCCX contact centre.

production

requires: tech/cisco

improves: tech/cisco

Cisco Collaboration

Stub — full skill pending. Core patterns documented below.

Platform landscape

Product	Deployment	Use case
Webex	Cloud (Cisco-hosted)	Meetings, messaging, calling, contact centre as-a-service
CUCM	On-prem or private cloud	Enterprise IP telephony, SIP trunking, dial plan
Unity Connection	On-prem	Voicemail, auto-attendant, speech recognition
UCCX	On-prem	Contact centre, IVR, ACD, agent desktop
Expressway	On-prem edge	Business-to-business SIP federation, MRA (Mobile and Remote Access)

Webex API (cloud)

# List Webex rooms (spaces)
curl -H "Authorization: Bearer $WEBEX_TOKEN" \
  https://webexapis.com/v1/rooms

# Send a message
curl -X POST \
  -H "Authorization: Bearer $WEBEX_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"roomId":"...", "text":"Hello from API"}' \
  https://webexapis.com/v1/messages

CUCM dial plan essentials

Route Pattern: 9.XXXXXXXXXX  → PSTN SIP trunk (10-digit with access code)
Translation Pattern: strip leading 9 before sending to carrier
Partition + CSS: used for call routing policy (who can call what)

Gotchas

Webex and CUCM are separate products — Webex Calling replaces CUCM for greenfield; CUCM persists in regulated environments requiring on-prem call control
CUCM licensing moved to subscription (CUWL/UCL) — perpetual licences still active but no new purchases
MRA via Expressway is the supported path for remote workers on CUCM; do not open CUCM directly to internet
UCCX is limited to 400 agents; Unified CCE (UCCE) or Webex Contact Centre for larger deployments